· When I try to open the downloaded Virtuosa
file, I get a "corrupt cabinet file" message.
This usually occurs when the downloaded file has been corrupted
or damaged during the downloading process. When large files are
downloaded with dial-up modems, this can happen. You can either
download the file from an alternate source, a mirror site (these
are listed on the Virtuosa downloading page). Alternatively, for
small connections, you can use downloading management software.
They handle resuming and these types of problems. We suggest using
the Getright downloading management software (GetRight), there are
other ones also.
· The visualizations are not working properly.
Please make sure your video card drivers are up to date. Check
first, download and install the latest video card drivers on the
manufacturer's website, they might be outdated. This can resolve
many issues with video cards.
· I have problems reading files (no sound with video or
cannot play some formats correctly, there are glitches or hickups).
These problems can arise when you either do not have the codecs
(see Glossary) installed, that they are not correctly installed
or that you do not have the latest version. For example, in order
to play Divx movies, you need to download the latest codecs on
divx.com. Sometimes this can cause the audio or video quality
to be degraded or with hickups. Please make sure you have the
latest codecs from the respective developers. For additional file
formats, check our File Format Plugins section.
· How can I import many files at once ?
If you go in File/Import in the Virtuosa menu, you should be able
to import folders and sub-folders as well. This will allow you
to automate the processes of importing large collections of tracks.
· Can Virtuosa™ burn all files onto Audio CDs ?
Virtuosa will burn all supported audio files on blank Audio CDs
as long as it is not limited by individual files' DRM settings
(please refer to the built-in Help document within Virtuosa for
more information about DRM files).
· Can regular Audio CD players play the Audio CDs burned
with Virtuosa™?
Virtuosa™ burns CDs in Red Book format. This is the standard
that is read by all CD players.
· I get absolute silence output files during analog recording.
You should change the recording input level of the CD Audio :
In the Start Menu select Programs\Accessories\Multimedia\Volume
Control
When the Volume Control program is open, select menu Options\Properties,
choose recording, check "CD Audio" and Click "OK"
Change the recording volume for the CD Audio.
· My system freezes when I burn an Audio CD.
Remove all resident CD Players (usually icon into the task bar).
Download the last drivers version here.
· Is the digital recording not working on NT/2000/XP ?
"I have a "set sector length error" when I try
to digitally copy a track from my audio CD to my hard drive on
Windows NT/2000/XP."
This occurs only when more than one CD-ROM drive are installed
on the machine. Using "Disk Administrator" (Start/Administrative
Tools ) you can specify which letter each device will use. Virtuosa™
will work fine if the order of the letters is the same as the
SCSI devices order.
· How can I restore my original CD Player ?
"When I uninstalled Virtuosa™, the CD player default
did not revert to Microsoft™ CD Player for Windows™.
Therefore, when I insert an audio CD or double click on the CD
drive icon when there is an audio CD in it, I get a message that
the computer cannot find Virtuosa™. Please can you tell
me how to restore my original CD player default for the CD drive."
Click on "My Computer" on your desktop.
In the horizontal menu, go to "View/ Folder Options"
Choose "File Types" and select "AudioCD" in
the window.
Click on "Edit". In this window, double click on "play"
in the "Actions" window.
Browse your disk to find the CD Player application you want to
use as default .
Your previous association will then be restored.
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