· How much is DVD-to-SVCD?
Only $24.95!

· How to register?
Upon receipt of your registration fee with your serial number you will receive a register code by e-mail which will correspond to your serial number given in the ordering procedure. After get your register code you should use the register function to register DVD-TO-SVCD.

· Do I need to pay for upgrading?
Upgrading is absolutely free for registered user!

· What should I do if I get a bluescreen fatal error while starting DVD-to-SVCD?
The reason may be that your ASPI is not up to date.Please upgrade your ASPI. Click here to see how to upgrade ASPI layer.

· Why I get "ASPI error ..." message?
DVD-to-SVCD need ASPI to support CD burning,if you get "ASPI error ..." message,please restart your Windows and try again.Or update your ASPI driver to a newer version.(you can find the newest driver by searching "aspi32.exe" at any search engine such as Yahoo,Google.Sometimes maybe you need "forceaspi"). Or you can download ASPI32.EXE , FORCEASPI17.ZIP here!
Note:please install the above ASPI drivers(V4.60) only,don't use other versions,DVD-to-SVCD doesn't work with other versions!!!

· If DVD-to-SVCD still doesn't work and you are running windows XP,there are 2 options:
1:right click on the Executable file and select Properties then click the compatability tab and run this program in 'compatability mode for Windows 2000'
OR
2:click start, run and type wowpost.exe and press enter as wowpost tickles aspi into startup state and DVD-to-SVCD will then find your drives.

· Why I keep getting "No hard disk space ..." message?
DVD-to-SVCD use the TEMP directory of Windows to store temp files,you can set the TEMP directory to a larger drive.
In Windows 98,append 2 lines to c:\autoexec.bat,while X:\TEMP is a temp directory of the new drive,then restart Windows:
SET TMP=X:\TEMP
SET TEMP=X:\TEMP

· In Windows NT/2000/XP,use control panel->system->Advance tab,click Environment Variables, then click the TMP and TEMP user variable or system variable, click Edit to change the current value to the directory on larger drive.

· DVD-to-SVCD show wrong drive letters!
If DVD-to-SVCD show wrong letter with your CD/DVD ROMs,please change the drive letters of your CD/DVD ROMs by the order DVD-to-SVCD shows.
Under Windows 9x,open ControlPanel->System->CROM to change them.
Under Windows NT/2000/XP,use Administrative Tools->Computer Management-> Storage->Disk Management. And please disable any special softwares before start DVD-to-SVCD:
e.g.Virtual CD drive,Cygwin,RAM disk etc.

· The VCD can not be played!
First,please check if there is a file named mpegav\avseq01.dat or mpeg2\avseq01.mpg on the VCD/SVCD.Then play the VCD/SVCD with software players such as PowerDVD,WinDVD. Or play it with a CDR/CDRW COMPATIBLE standalone DVD player.

· Why I get "MSVCP60.DLL,MFC42.DLL error..." message?
That may because you are running an old version of Windows.Please install the most update service packs of windows and upgrade your IE to V5.5 or later.
Or upgrade your msvcp60.dll and mfc42.dll. Get msvcp60.zip and mfc42.zip here or go to www.microsoft.com to get more information.

· How to backup a DVD to VCD?
Just put the DVD disc into DVD drive,blank CD-R/RW into CD writer.Click "option" to set target to "VCD",click "Copy" and after hours you will get the VCDs,very easy to use!

· How to backup a DVD to SVCD?
Just put the DVD disc into DVD drive,blank CD-R/RW into CD writer.Click "option" to set target to "SVCD",click "Start" and after hours you will get the SVCDs,easy to use!

· May I select a subtitle?
Sure!click "option" to set the sub title combo box before click "Start".

· May I select a sound track?
Yes!click "option" to set the sound combo box before click "Start".

· What is the limitation of the trial version DVD-to-SVCD?
Trail version only can make the first 1/4 of a DVD movie to SVCD/VCD. That means you can only burn 1 disc with a trial version.

· Why I get "Can't open DVD ..." message?
Sometimes you may get a message like "Can not open DVD!Please use a DVD player (e.g. PowerDVD,WinDVD) to play the Disc for 1 minute and try again!",this means your DVD drive is locked,so use a DVD player software(PowerDVD/WinDVD etc) to open the DVD and the DVD drive will be unlocked.Then exit the player,start DVD-to-SVCD to backup the the movie to VCD/SVCDs.

· What should I do if DVD-to-SVCD can not support my CD writer?
Send the file named "cdrw.txt" under DVD-to-SVCD home directory(e.g. c:\program files\DVD-to-SVCD) to support@DVD-to-SVCD.com.We will support your CD writer as soon as possible.

· How to upgrade?
Just install the new version to the directory of previous version.(c:\program files\DVD-to-SVCD).

· Can DVD-to-SVCD backup a DVD to DVD-R(DVD-RW,DVD+RW)?
Sorry,so far,DVD-to-SVCD only make VCD/SVCDs.

· What is the difference between VCD and SVCD?
VCD is Video CD,SVCD is Super VCD,they are different Video CD standard,the main difference between them is the picture quality.SVCD's quality is much better.Most DVD players support both of them.

· Does DVD-to-SVCD work on Macintosh??
Sorry,no.